A Message to Our Customers

Since 2012, Ziva Maternity Wear has been dedicated to supporting mothers through every stage of motherhood. As one of India's most trusted maternity wear brands, we are privileged to serve mothers and babies across India and around the world.

Every product we create is designed with comfort, safety, quality, and care in mind. We understand that products for expectant mothers, nursing mothers, newborn babies, and infants require special attention and the highest hygiene standards.

Our Cancellation, Return, Refund & Exchange Policy has been created to ensure that every mother and baby receives fresh, safe, hygienic, and unused products while maintaining the highest standards of quality, care, and customer satisfaction that Ziva Maternity Wear is known for.

These standards help us maintain the trust placed in us by millions of mothers and families who have chosen Ziva as a part of their motherhood journey since 2012.

We sincerely thank you for your understanding, support, and continued trust in Ziva Maternity Wear.

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1. Applicability of Policy

By placing an order on the Ziva Maternity Wear platform, you agree to be bound by this policy. If you do not agree with any part of this policy, we request that you refrain from making a purchase.

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2. Cancellation of Orders

* Orders can be cancelled within 12 hours of placing the order or before the item is dispatched from the fulfilment centre.

* Cancellation requests can be made by contacting our Customer Support team at +91 7356244775 or by emailing us at info@zivamoms.com.

* Refunds for approved cancellations will be initiated within 3–7 business days through the original payment method.

* Customized products, altered products, made-to-order products, baby shower gowns, photoshoot gowns, and specially sourced products cannot be cancelled once production, alteration, or procurement has commenced.

* Ziva Maternity Wear reserves the right to cancel any order at its discretion, with or without prior confirmation.

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3. Return, Refund & Exchange Policy

At Ziva Maternity Wear, we serve a highly sensitive customer segment comprising pregnant women, nursing mothers, newborn babies, and infants.

To protect the health, safety, and well-being of our customers, we maintain strict hygiene standards throughout manufacturing, storage, packing, and delivery.

As many of our products are intended for mothers and newborn babies, we follow a strict hygiene-first policy. Therefore, returns, refunds, and exchanges are limited to specific situations mentioned in this policy.

We maintain this policy strictly to ensure that every mother and baby receives fresh, safe, hygienic, and unused products. Since many of our products come into direct contact with mothers and newborn babies, even minimal prior use, trial, storage, or handling after delivery may compromise hygiene standards.

This policy helps us uphold the highest standards of hygiene, safety, quality, and customer care for this special segment of customers.

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4. Non-Returnable, Non-Refundable & Non-Exchangeable Products

The following products are strictly not eligible for return, refund, or exchange unless there is a verified delivery error by Ziva Maternity Wear:

* Maternity innerwear, nursing bras, maternity panties, and undergarments

* Newborn clothing, infant wear, baby wraps, swaddles, baby wrappers, and baby essentials

* Maternity kits, hospital bag kits, and maternity care kits

* Baby cradles, carry beds, mosquito nets, bedding products, and related baby products

* Baby shower gowns, photoshoot gowns, festive wear

* Customized, altered, made-to-order, and special-order products

* Promotional products, complimentary products, discounted products, and products purchased during special offers

* Any product showing signs of use, washing, alteration, damage, missing tags, missing accessories, or missing original packaging

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5. Exchange Eligibility

Exchange requests must be raised within 24 hours of receiving the product.

We offer exchanges only in the following situations:

* Wrong product delivered by Ziva Maternity Wear

* Wrong size delivered by Ziva Maternity Wear (different from the size mentioned in the order)

* Product received with a manufacturing defect that is clearly visible in the original unboxing video recorded at the time of opening the package

* Product received in damaged condition during transit, supported by a clear unboxing video and valid proof from the courier partner

* Product delivered with missing parts, accessories, or components that are clearly visible in the original unboxing video

No exchange, return, or refund will be provided for:

* Change of mind

* Personal preference

* Incorrect size selected by the customer

* Colour expectations

* Print variations where multiple print options are available

* Minor variations in print placement, embroidery, fabric texture, or pattern arrangement

* Product no longer required

* Minor differences in colour appearance due to screen settings, photography, lighting conditions, or device display settings

* Damage reported after use, washing, alteration, or handling of the product

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6. Conditions for Exchange

* The customer must provide a clear and uninterrupted unboxing video from the moment the package is opened until the product is fully inspected.

* Exchange requests without a complete unboxing video may not be accepted.

* Products must be unused, unwashed, and in their original condition.

* Original tags, labels, accessories, packaging, and invoice must be intact.

* Products must not contain stains, perfume, odours, tears, scratches, dents, or any signs of usage.

* Complete product sets must be returned together.

* The required proof must be shared through WhatsApp (+91 7356244775) or email (info@zivamoms.com).

* Upon verification and approval, our Customer Support team will provide further instructions regarding the exchange process.

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7. Return Shipping Process

* Currently, Ziva Maternity Wear does not provide doorstep pickup services for exchange requests.

* Products returned without prior approval from the Ziva Sales Team may be refused and returned to the sender.

* Once an exchange request is approved by our Sales Team, customers must send the product to the address provided below.

* Products may be shipped through DTDC, India Post (Speed Post), or any other reliable courier service.

* Customers are responsible for arranging and bearing the return shipping cost unless otherwise specified by Ziva Maternity Wear.

* Ziva Maternity Wear shall not be responsible for any loss, delay, or damage that occurs while products are being returned to us.

Return Address

(Only after exchange approval from the Sales Team)

ZIVA MATERNITY WEAR
JEWISH APPARELS AND ACCESSORIES
LADLEE TOWERS, NEAR PUTHIYA ROAD JN
ERNAKULAM – 682032
PH: +91 73562 44775

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8. Size Selection & Product Clarification

* Customers are requested to carefully review the size chart, measurements, and product details before placing an order.

* If you have any doubts regarding size, fit, colour, design, print, measurements, fabric, or product specifications, please contact our Customer Support team before placing your order.

* Customers may also mention their concerns in the "Order Notes" section while placing the order.

* Orders will be processed according to the size and specifications selected by the customer at the time of purchase.

* Exchange requests arising from incorrect size selection by the customer may not be accepted.

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9. Infant Product Print Variations

* Certain infant clothing, newborn wear, baby wraps, baby wrappers, and baby essentials may be available in multiple prints, colours, and patterns.

* Customers are requested to carefully review all product images displayed on the website before placing an order.

* In some cases, all available print variations may not be displayed on the website.

* If the print shown on the website is unavailable at the time of dispatch, our team may contact the customer and share photographs of the currently available designs before dispatch.

* Variations in print, colour shade, print placement, embroidery, fabric texture, or pattern arrangement shall not be considered defects and are not eligible for return, refund, or exchange.

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10. Customer Support

For any queries related to cancellations, exchanges, product details, or order assistance, please contact:

Email: info@zivamoms.com

Phone: +91 7356244775

* If you do not receive a response through email or our customer care number, our team may be assisting other customers at that time. In such cases, please send us a direct message (DM) through our official Instagram page @ziva_maternity_wear. Our team will get back to you as soon as possible.

* Kindly avoid posting order-related concerns in public comments, as direct messages help us verify and resolve your queries more efficiently.

Thank you for choosing Ziva Maternity Wear. We are honoured to be a part of your motherhood journey and remain committed to providing safe, comfortable, and high-quality products for mothers and babies.