1. Applicability of Policy

By placing an order on the Ziva Maternity Wear platform, you agree to be bound by this policy. If you do not agree with any part of this policy, we request that you refrain from making a purchase.

2. Cancellation of Orders

• Orders can be cancelled within 24 hours of placing the order or before the item is dispatched from the centre.
•  Cancellation requests can be made by contacting our Customer Support team at 7356244775 or by emailing us at info@zivamoms.com.
• Refunds for cancelled orders will be initiated within 3- 7 business days via the original payment method.
• Ziva Maternity Wear reserves the right to cancel any order at its discretion, with or without prior confirmation.

3. Exchange of Products

• Exchange requests must be made within 3 days of receiving the product.
• Exchanges are accepted only under the following conditions:
• Damaged product or packaging
• Defective or non-working product
• Product quality not as described
• Missing parts or accessories
• Wrong product delivered

• Exchanges are offered only for maternity wear, subject to the fulfilment of the exchange conditions. Festive wear, promotional items, and products purchased under special offers or discounts are not eligible for exchange.

Why We Do Not Offer Exchange on All Products?

All our products are made and packed with the highest hygiene standards. Since they come into direct contact with sensitive areas of both mother and baby, even minimal prior use can pose potential health risks. For the safety and well-being of our customers, gynaecologists and maternity care specialists advise against the reuse of these items, as it may compromise hygiene and could lead to skin or fungal infections such as tinea.

By making the majority of our products non-exchangeable, we ensure that every mother and baby receives fresh, safe, and hygienic items while maintaining the quality and care that Ziva Maternity Wear is committed to.

Conditions for Exchange

• The product must have one of the defects or issues mentioned above, and the customer must provide a clear unboxing video along with photographs of the issue to help us verify the product’s condition at the time of delivery.
• Dresses may be worn only for a fit check and must be clean, with no stains or damage
• Products must be in original condition, with packaging and receipt intact.
• Original tags must be intact
• No foul odour, perfume, stains, tears, dents, or scratches
• Complete sets must be returned together
• Products can be returned via DTDC, Indian Post, or any other courier service

·         The required proof (unboxing video and photographs of the issue) must be shared with us via whatsapp ( 7356244775)  or through email at  info@zivamoms.com. Upon verification and confirmation, customers may contact our Customer Support team at 7356244775 for further assistance.

·         We are not responsible for the damages in transit while the goods are being returned

5. Customer Support

For any queries related to cancellations or exchanges, please contact:

Email: info@zivamoms.com
Phone: +91 7356244775